How to Easily Return Your Order for a Refund or Exchange

Have you recently made a purchase from SOX Warehouse but found that it wasn’t quite what you were looking for? Don’t worry, we’ve got you covered! Our returns and refund policy is designed to make the process as simple and hassle-free as possible. If you’re not completely satisfied with your order, you may return it within 30 days for a refund or exchange, provided:

Items are returned in their original, unused condition

When returning an item, it’s essential to make sure that it is in its original, unused condition. This means that the item should be unworn, unwashed, and free from any damage or signs of use. If the item is not in its original condition, we may not be able to process your return.

All original packaging and Certificates of Authenticity are included

To ensure a successful return, please make sure to include all original packaging and Certificates of Authenticity that came with the item. This helps us verify the authenticity of the product and ensures that it is returned in the best possible condition.

Please note: Return postage costs are the responsibility of the customer

While we do offer returns and exchanges, please note that return postage costs are the responsibility of the customer. This includes the cost of shipping the item back to us, as well as any additional fees that may apply. We recommend using a tracked and signed-for service when returning items to ensure that they reach us safely.

Before sending anything back, please contact our team

Before you send anything back for a return or exchange, please contact our team sales@soxwarehouse.co.uk so we can assist and advise you on the returns process. Our friendly customer service team is here to help you every step of the way and ensure that your return is handled efficiently and promptly.