Dispatch and Delivery – What To Expect

At SOX Warehouse we aim to dispatch and deliver your order within the stated timescales. However, delays can occasionally occur due to factors beyond our control. All orders are subject to product availability and may be delivered in separate instalments. It is important to ensure that your delivery address is entered correctly at checkout to avoid delays or losses caused by incorrect address details.

Check Your Order on Arrival

Upon delivery, we kindly ask that you inspect your order carefully. If you are asked to sign for the parcel, it is essential to check the condition of the goods before signing. If any item arrives damaged, please contact us within 48 hours by emailing sales@soxwarehouse.co.uk.

Missing, Incorrect, or Unwanted Items

If you receive missing or incorrect items, or if there are items you no longer wish to keep, please notify us within 14 days of receiving your order. The items must then be returned within 30 days in new and unused condition to be eligible for an exchange or refund.